Shipping / Policies

Shipping and Handling

Unless specified otherwise, we ship via UPS. Shipping costs are calculated at checkout based on the weight of the art work. Ground transportation is our default transportation method.


Your complete satisfaction is guaranteed. Every piece of art we ship is warranted to have the look and value presented on our site. If you or your recipient are not completely satisfied with the quality of the delivered product or if it was damaged in transit, we will reimburse you after the art work has been returned to us.

Please contact us via email and communicate with us the condition of the art work. Returns must be approved, then mailed to:

Art Online By Conny
337 Westcliffe Circle
Walnut Creek, CA 94597.



We accept the following credit cards: Visa, MasterCard, Discover Card and PayPal. Your credit card/PayPal account will be charged at the point of purchase online.


All artwork is covered by our guarantee and will be replaced (if possible) or refunded if they arrive damaged. We reserve the right to have the artwork inspected by the carrier. If the artwork you receive does not meet your expectations, please report it within three (3) business days of receipt for a replacement or a complete refund.

Claims for credit, due to incorrect address information will not be honored. Furthermore, customers will incur any additional fees charged by the carrier for address corrections. A complete shipping address includes:

  • Recipient's first and last name
  • Company address (if applicable)
  • Street name and number
  • Floor- Suite or Apartment number
  • Accurate zip code
  • Recipient's telephone number


More Questions? Please free to contact us at CustomerService [at] ArtByConny [dot] com or call us at (925) 698-2270.

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Questions? Please email us at
customerservice [at] artbyconny [dot] com or call us at (925) 698-2270.

We look forward to hearing from you.

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Visit our online sister store:
Online Pet Store By Conny

Free Shipping for MANY CAT FURNITURE,
Cat Condos, Kitty Gyms and Cat Trees
Online Pet Store by Conny

Copyright 2005 - 2015 Art Online by Conny, Walnut Creek, California

Last Updated January 4, 2015 

Visit Conny's Online Pet Store for an incredible selection of unique kitty condos, cat towers and trees, climbing gyms, beds and hammocks. Learn more about cat scratching posts, and kitty and cat condos.